Delivery and Returns

DELIVERY INFO

We aim to dispatch all orders as soon as possible, no orders are dispatched on Saturday, Sunday or Public Holidays. Delivery times can also be affected when we are at events and competitions.
Please make sure all your delivery info is correct.

UK DELIVERIES

We send all UK orders via a tracked courier service, normally 3-5 days for delivery. If you require your items quicker please email us info@offthepole.co.uk to discuss options before purchasing.

Orders are Flat Rate £12

OVERSEAS DELIVERIES

We send all UK orders via a tracked courier service, normally 3-5 days for delivery. If you require your items quicker please email us info@offthepole.co.uk to discuss options before  purchasing.

European zones £12.00
USA, Canada, Australia and New Zealand start from £12.00

CUSTOMS INFORMATION

OTP ships internationally from Thailand with a standard global rate of £12 per order.

By placing an order with us you acknowledge and accept that you may be subject to additional import taxes once the shipment reaches your destination country. All additional charges are the sole responsibility of the customer. That said, please contact us on receipt of charges and we will try to assist!

We also now have a physical store so if you are planning to head to Thailand why not swing by our new store and pole studio at 8/62, 63 Moo 3, Surin, Cherngtalay, Thalang, 83110 to say hi, grab a class and pick up your items in person! Tel/WhatsApp: +66623127492

RETURNS

We hope you love your purchases from OTP but if you need to return an item, please send it back unworn and unwashed within 14 days of receiving your order. When trying on your purchase please ensure underwear is worn and no marking from makeup or staining from deodorants occurs.

To return or exchange an item – please send to the returns address below:

Off The Pole Ltd

7 Orchard gardens 

Woodgate

Chichester

PO20 3QW

The responsibility of the item remains with the customer until we have received the item here. We recommend using a tracked service for returns. The costs of returning a non-faulty item is payable by the customer and are non-refundable.

Return for refund: We will contact you when we process your refund. The refund will be via the original method of payment. Please allow up to 25 days for the funds to arrive back in your account before contacting us. We process returns internally within 7 days but transfer of funds can take longer through some payment methods.

Exchanges: We will contact you to advise if we have the product stock to send or if we are out of stock. All exchanges are one exchange per customer.

Please ensure all items meet with the above conditions to ensure your exchange or refund is processed smoothly. We reserve the right to decline refunds or exchanges on items deemed not to meet the conditions for resale.

FAULTY ITEMS

It does sometimes happen!
If you think you have a faulty item please contact us immediately at info@offthepole.co.uk.
We will email you back with options and remedy the best we can.

RETURNS SHIPPING COST

We not do refund the cost of shipping on any return items unless the item is damaged, faulty or an administrative error has occurred on our behalf. This does not restrict your statutory rights to return faulty merchandise.

CHRISTMAS

If it’s a gift don’t panic! We will add an extra 14 days to the returns period just in case!

© 2021 OTP | All rights reserved. Privacy Policy